Your information deserves care.您的个人信息值得被认真保护。
Effective date: September 15, 2026生效日期：2026 年 9 月 15 日
This policy explains how Volk Social Work Canada collects, uses, discloses, safeguards and provides access to personal information. It is guided by the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable and by relevant Ontario privacy and professional obligations.
What we collect
We may collect contact details, information you choose to include in an enquiry or booking request, service interests, communication preferences and technical information required to operate and secure this website. Please do not send highly sensitive, urgent or unnecessary personal information through the website form.
Why we collect it
We use information to respond to enquiries, arrange appointments, provide or coordinate services, make referrals, improve our programs, maintain records where required and protect the security of our services. We do not sell personal information.
The 10 PIPEDA fair information principles
- Accountability: We accept responsibility for personal information under our control and designate responsibility for privacy compliance.
- Identifying purposes: We identify why information is needed before or when it is collected.
- Consent: We seek meaningful consent unless collection, use or disclosure is permitted or required without consent by law.
- Limiting collection: We collect only information reasonably needed for identified purposes, by fair and lawful means.
- Limiting use, disclosure and retention: We use and disclose information only for identified purposes or as authorized by law, and keep it only as long as necessary.
- Accuracy: We take reasonable steps to keep information accurate, complete and current for its intended use.
- Safeguards: We use administrative, technical and physical protections appropriate to the sensitivity of the information.
- Openness: We make information about our privacy practices available.
- Individual access: Subject to lawful limits, people may request access to their personal information and ask for corrections.
- Challenging compliance: People may raise privacy questions or complaints with the person responsible for privacy.
Confidentiality and its limits
Information shared in a professional service relationship is treated as confidential. Where professional standards apply, clients are informed of relevant limits to confidentiality. Information may be disclosed without consent when disclosure is required or permitted by law or court order, including mandatory reporting obligations, or in circumstances involving safety. Any disclosure should be limited to what is reasonably required. Specific circumstances may require legal or professional consultation.
Website forms, email and third parties
Website and email communications can carry privacy risks. We use reasonable safeguards, but no internet transmission is completely secure. Service providers such as hosting, email and mapping providers may process limited technical or contact information. Their own privacy terms may also apply.
Access, correction and complaints
To request access or correction, withdraw consent where permitted, or ask a privacy question, email contact@volksw.ca. We may need to verify your identity before responding. You may also contact the Office of the Privacy Commissioner of Canada about applicable federal privacy rights.
Changes to this policy
We may update this policy when our services, practices or legal obligations change. The effective date above identifies the latest version.
本政策说明加拿大沃尔克社会工作如何收集、使用、披露、保护个人信息，以及如何处理个人信息访问请求。在适用情况下，本政策以《个人信息保护与电子文件法》（PIPEDA）以及安大略省相关隐私与专业义务为依据。
我们收集哪些信息
我们可能收集联系信息、您在咨询或预约中主动提供的信息、服务兴趣、沟通偏好，以及运营和保护网站所需的技术信息。请勿通过网站表单发送高度敏感、紧急或与咨询无关的个人信息。
收集信息的目的
我们使用信息回复咨询、安排预约、提供或协调服务、进行转介、改进项目、依法保留记录并保护服务安全。我们不会出售个人信息。
PIPEDA 十项公平信息原则
- 问责：我们对所控制的个人信息负责，并明确隐私合规责任。
- 说明目的：在收集信息之前或当时说明用途。
- 同意：除法律允许或要求无需同意的情况外，我们会取得有意义的同意。
- 限制收集：仅以公平合法方式收集为既定目的合理所需的信息。
- 限制使用、披露与保留：仅为既定目的或依法使用、披露信息，并只在必要期限内保留。
- 准确性：采取合理措施，确保信息为预定用途所需的准确、完整和及时。
- 安全保障：根据敏感程度采取适当的行政、技术和实体保护措施。
- 公开透明：公开我们的隐私管理做法。
- 个人访问：在法律允许范围内，个人可请求访问和更正其个人信息。
- 质疑合规：个人可以向隐私负责人提出问题或投诉。
保密及其例外
专业服务关系中分享的信息会被保密处理。在适用专业标准时，我们会向客户说明保密的相关限制。如果法律或法院命令要求或允许披露，包括法定报告义务或涉及安全的情况，信息可能在未经同意的情况下披露。任何披露应限于合理必要的范围。具体情况可能需要法律或专业咨询。
网站表单、电子邮件和第三方
网站和电子邮件沟通存在隐私风险。我们会采取合理保护措施，但任何互联网传输都无法保证绝对安全。托管、电子邮件和地图等服务提供商可能处理有限的技术或联系信息，其自身隐私条款也可能适用。
访问、更正与投诉
如需请求访问或更正、在允许情况下撤回同意，或提出隐私问题，请发送邮件至 contact@volksw.ca。回复前我们可能需要核实您的身份。您也可以就适用的联邦隐私权联系加拿大隐私专员办公室。
政策更新
当服务、做法或法律义务发生变化时，我们可能更新本政策。上方生效日期表示最新版本。